VAT Exemption

You may be eligible for VAT relief when buying products from our website. If you believe you are, please read the information below.

Before any goods can be dispatched, we require a signed copy of a VAT Exempt Certificate returned to us. Please download this form and return to our offices. As soon as the form and payment is received, your goods will be dispatched on a next-working day delivery.

Who Qualifies?

Who can buy goods without paying VAT?

You are only able to buy goods and services without VAT if you:

* have a chronic (long term) condition or are disabled and this has a substantial adverse effect upon your ability to carry out everyday activities

* are buying the goods for your own personal or domestic use. (Although your parent, guardian, wife or husband may purchase the goods VAT-free on your behalf.)

Therefore, you won't qualify if you are elderly but otherwise able-bodied, or if you're only temporarily disabled or incapacitated.

What Counts as Personal or Domestic Use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes – and not for use by anyone else, or for chronically sick or disabled people in general

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, you should consult Notice 701/7 VAT Relief for Disabled People or contact the HMRC National Advice Service on 08450 109 000 before signing the VAT exempt declaration below.

What to do to claim your VAT exemption

If you do qualify for VAT exemption, once we have received the completed VAT Exempt Certificate we will contact you to take your order. You can download the form here. Please complete and return to us at:

FLEXI-SPORTS UK Ltd, Unit 12, Rectory Farm Workshops, Lime Kiln Lane, Stroud, Gloucestershire GL6 7AS. Alternatively, you can e-mail it to or Fax it to 01452 770 000.